Area 51: Avocado Jalapeño Wing Sauce

Return and Refund Policy

Thank you for shopping with us! We strive to provide you with the best products and customer experience. If for any reason you are not satisfied with your purchase, please review our return and refund policy below:

1. Return Eligibility

• Timeframe: Returns are accepted within 30 days of the delivery date.
• Condition: Products must be returned in their original, unopened, and unused condition. We cannot accept returns for items that have been opened or used.
• Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

2. How to Request a Return

• Contact Us: To initiate a return, please contact our customer service team at info@UncleJammys.com or 412-944-2974. Include your order number, reason for return, and any relevant photos if applicable.
• Return Instructions: Our team will provide you with return instructions and a return authorization number. Please follow these instructions carefully to ensure a smooth return process.

3. Shipping for Returns

• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
• Return Address: Send the returned items to the address provided by our customer service team. Be sure to include your return authorization number with the package.

4. Restocking Fee

• Extreme Situations: In certain extreme situations, such as non-compliance with return conditions or repeated returns, a restocking fee of up to 20% of the purchase price may be applied. This fee will be deducted from your refund.

5. Refund Process

• Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
• Shipping Costs: Shipping charges are non-refundable. If your order qualified for free shipping, the cost of shipping will be deducted from your refund.

6. Exchanges

• Policy: We currently do not offer exchanges. If you need a different product or size, please return the original item and place a new order.

7. Defective or Incorrect Items

• Report Issues: If you receive a defective or incorrect item, please contact us immediately at info@UncleJammys.com or 412-944-2974 with your order number and details of the issue.
• Resolution: We will provide instructions for returning the defective or incorrect item and offer a replacement or refund as appropriate.

8. Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at:

• Email: info@UncleJammys.com
• Phone: 412-944-2974
• Address: 2706 Village Rd., Pittsburgh, Pa 15205

Thank you for your understanding and support. We appreciate your business and are committed to ensuring your satisfaction with our products.